Shipping & Returns
Welcome to Officially Baked!
We’re committed to delivering a top-notch experience from the moment you place your order to the moment it arrives at your door. Please review our updated shipping and returns policies below.
Shipping Policy
Destinations:
We proudly ship worldwide. For questions about delivery to your specific location, contact our support team.
Shipping Costs:
Calculated at checkout based on destination, package weight, and dimensions. Free shipping promotions may be available subscribe to our newsletter to stay informed.
Processing Time:
All items are made to order. Please allow 1–3 business days for order processing. Orders are not shipped on weekends or holidays.
Delivery Estimates:
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Standard: 5–10 business days
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International: 7–21 business days (may vary by region)
Tracking:
You'll receive a tracking number by email once your order ships.
Shipping Restrictions:
Some products may have shipping limitations based on destination.
Lost or Damaged Packages:
If your order arrives damaged or goes missing, contact us right away at support@officiallybaked.com.
Customs & Taxes:
International customers are responsible for any applicable customs duties or taxes.
Address Changes:
Please contact us immediately if you need to update your shipping address before the order is processed.
Returns & Exchanges Policy
Because all of our products are made to order just for you, we do not accept returns or exchanges unless your item arrives damaged or contains a manufacturing error.
Defective or Damaged Items:
If you receive a defective product, please contact us within 7 days of delivery with a photo and description of the issue. We’ll gladly offer a replacement or refund.
Non-Returnable Items:
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Custom or personalized items
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Gift cards
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Digital downloads
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Final sale items
Refunds (if applicable):
Approved refunds are processed within 7–10 business days after we confirm the issue.
Still have questions?
We're here to help. Reach out anytime at support@officiallybaked.com.