Refund policy

Welcome to Officially Baked! We strive to provide an exceptional shopping experience, including clear and straightforward shipping and returns policies. Here's everything you need to know:

Shipping Policy:

  • Destinations: We ship worldwide. For delivery details to your location, contact customer support.
  • Costs: Calculated based on destination, weight, and dimensions. Free shipping promotions may apply—subscribe to our newsletter for updates.
  • Processing Time: Orders are processed within 1-3 business days. No shipments on weekends or holidays.
  • Methods & Times:
    • Standard: 5-10 business days
    • Express: 2-5 business days
    • Overnight: 1-2 business days
    • International: 7-21 business days
  • Tracking: Receive a tracking number via email once your order ships.
  • Restrictions: Some items may have shipping restrictions.
  • Issues: For lost or damaged packages, contact support immediately.
  • Customs & Taxes: Customer responsibility for any customs fees or taxes.
  • Address Changes: Contact us promptly to change addresses before processing is complete.

Returns Policy:

  • Eligibility: Return within 30 days, unused, unwashed, in original packaging with tags.
  • Non-Returnable: Gift cards, digital products, and final sale items.
  • Process: Initiate returns via email. Return shipping costs are the customer's responsibility unless the item is defective.
  • Refunds: Processed within 7-10 business days after inspection.
  • Exchanges: Only for defective or damaged items. Contact us for replacement.
  • Digital Products: Final sale, not eligible for return or refund.

For more details or to get in touch, email us at support@officiallybaked.com.