Terms and Conditions
Effective Date: 30/07/2024
1. Introduction
Welcome to Officially Baked! These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to comply with these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our services.
2. Products and Services
2.1. Product Range
Officially Baked is committed to delivering high-quality apparel and accessories. Our product range includes premium USA cotton garments and items produced using print-on-demand (POD) technology. We aim to provide products that combine comfort, style, and durability.
2.2. Manufacturing and Outsourcing
While we strive to manufacture most of our products domestically within the USA, certain items such as accessories and footwear may be produced by trusted partners outside the USA to ensure optimal quality and availability. Additionally, some custom pieces are made using print-on-demand technology to offer unique designs tailored to individual preferences.
3. Global Shipping
3.1. Shipping Policy
We offer global shipping to make our products available to customers worldwide. Shipping times and costs vary based on your location and the shipping method selected at checkout.
3.2. Shipping Costs
Shipping costs are calculated based on the destination, weight of the items, and chosen shipping method. All applicable shipping fees will be displayed at checkout before you confirm your purchase.
3.3. Delivery Times
Delivery times are estimates and may vary depending on your location and potential delays with shipping carriers. While we strive to process and ship orders promptly, we are not responsible for delays caused by customs or shipping carriers.
3.4. Customs and Duties
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
4. Returns and Exchanges
4.1. Return Policy
We accept returns within 14 days of the purchase date, provided the items are in their original condition with all tags attached. All returns are subject to inspection upon receipt. Items showing signs of wear, tear, or damage will not be accepted for return. For full details on our return policy, please refer to our Shipping and Returns page.
4.2. Exchange Policy
Exchanges are subject to availability. If you wish to exchange an item, please contact our customer service team at support@officiallybaked.com within 14 days of receiving your order. Exchanges must also meet the condition requirements outlined in our return policy. For more information on our exchange process, please visit our Shipping and Returns page.
4.3. Return Shipping
Customers are responsible for the cost of return shipping. For further details on return shipping, please refer to our Shipping and Returns page.
5. Payment
5.1. Payment Methods
We accept various payment methods through our Shopify store, including major credit and debit cards (Visa, MasterCard, American Express, etc.), PayPal, and other payment options available through Shopify's payment gateway. Payments are processed securely through Shopify's payment system and the Shop app.
5.2. Currency
All transactions are processed in GBP (£) or other currencies as specified at checkout. Currency conversion fees, if applicable, are the responsibility of the customer.
5.3. Payment Security
We use Shopify’s secure payment processing services to protect your payment information. All transactions are encrypted using SSL technology to ensure your data is safe.
5.4. Order Confirmation
Upon successful payment, you will receive an order confirmation email with details of your purchase. If you encounter any issues with your payment, please contact our customer service team for assistance.
6. Intellectual Property
All content on our website, including text, images, and designs, is the property of Officially Baked and is protected by intellectual property laws. Unauthorized use of our content is prohibited.
7. Limitation of Liability
Officially Baked is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the maximum extent permitted by law.
8. Data Protection and Privacy
We are committed to protecting your privacy in accordance with the UK Data Protection Act 2018 and other applicable data protection regulations. For information on how we collect, use, and protect your personal data, please review our Privacy Policy.
9. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.
10. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Officially Baked
Email: support@officiallybaked.com
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.